frequently asked questions

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Quality & Manufacturing
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Travel Cases
What kind of leather are your travel cases made out of?
Straps
What kind of leather are you straps made out of?
Can I fit other straps on a Straum watch?
Watches
Is my watch waterproof?
What does 10ATM mean?
What does Automatic mean?
Can I request a specific serial number for my limited edition unit?
When will I receive my watch?
Shopping & Payments
Will VAT be added to my order?
Can I expect any added fees to the price?
Can I change my order once it has been placed?
The product I am interested in is sold out. Will it be back in stock soon?
When will I receive my watch?
Shipping & Returns
How much does shipping cost?
Where do you ship from?
Which countries do you ship to?
When will I receive my watch?
Warranty & Service
What are your warranty terms?